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  # Contributor(s): Terry Weissman <terry@mozilla.org>
  #                 Gervase Markham <gerv@gerv.net>
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[% PROCESS global/variables.none.tmpl %]
[% INCLUDE global/header.html.tmpl title = "A $terms.Bug's Life Cycle" %]

<p>
The <b>status</b> and <b>resolution</b> fields define and track the life
cycle of [% terms.abug %].  
</p>

<a name="status"></a>
<a name="resolution"></a>

<table border="1" cellpadding="4">
  <tr align="center" valign="top">
    <td width="50%">
      <h1>STATUS</h1>
    </td>

    <td>
      <h1>RESOLUTION</h1>
    </td>
  </tr>

  <tr valign="top">
    <td>The <b>status</b> field indicates the general health of a 
    [% terms.bug %]. Only certain status transitions are allowed.</td>

    <td>The <b>resolution</b> field indicates what happened to this
    [% terms.bug %].</td>
  </tr>

  <tr valign="top">
    <td>
      <dl>
        <dt><b>UNCONFIRMED</b></dt>

        <dd>This [% terms.bug %] has recently been added to the database. 
        Nobody has validated that this [% terms.bug %] is true. Users who have
        the "canconfirm" permission set may confirm this [% terms.bug %], 
        changing its state to NEW. Or, it may be directly resolved and marked 
        RESOLVED.</dd>

        <dt><b>NEW</b></dt>

        <dd>This [% terms.bug %] has recently been added to the assignee's list 
        of [% terms.bugs %] and must be processed. [% terms.Bugs %] in this 
        state may be accepted, and become <b>ASSIGNED</b>, passed on to someone 
        else, and remain <b>NEW</b>, or resolved and marked <b>RESOLVED</b>.
        </dd>

        <dt><b>ASSIGNED</b></dt>

        <dd>This [% terms.bug %] is not yet resolved, but is assigned to the 
        proper person. From here [% terms.bugs %] can be given to another 
        person and become <b>NEW</b>, or resolved and become <b>RESOLVED</b>.
        </dd>

        <dt><b>REOPENED</b></dt>

        <dd>This [% terms.bug %] was once resolved, but the resolution was 
        deemed incorrect. For example, a <b>WORKSFORME</b> [% terms.bug %] is 
        <b>REOPENED</b> when more information shows up and the [% terms.bug %]
        is now reproducible. From here [% terms.bugs %] are either marked 
        <b>ASSIGNED</b> or <b>RESOLVED</b>.</dd>
      </dl>
    </td>

    <td>
      <dl>
        <dd>No resolution yet. All [% terms.bugs %] which are in one of 
        these "open" states have the resolution set to blank. All 
        other [% terms.bugs %] will be marked with one of the following 
        resolutions.</dd>
      </dl>
    </td>
  </tr>

  <tr valign="top">
    <td>
      <dl>
        <dt><b>RESOLVED</b></dt>

        <dd>A resolution has been taken, and it is awaiting verification by
        QA. From here [% terms.bugs %] are either re-opened and become 
        <b>REOPENED</b>, are marked <b>VERIFIED</b>, or are closed for good 
        and marked <b>CLOSED</b>.</dd>

        <dt><b>VERIFIED</b></dt>

        <dd>QA has looked at the [% terms.bug %] and the resolution and 
        agrees that the appropriate resolution has been taken. [% terms.Bugs %]
        remain in this state until the product they were reported against 
        actually ships, at which point they become <b>CLOSED</b>.</dd>

        <dt><b>CLOSED</b></dt>

        <dd>The [% terms.bug %] is considered dead, the resolution is correct. 
        Any zombie [% terms.bugs %] who choose to walk the earth again must 
        do so by becoming <b>REOPENED</b>.</dd>
      </dl>
    </td>

    <td>
      <dl>
        <dt><b>FIXED</b></dt>

        <dd>A fix for this [% terms.bug %] is checked into the tree and 
        tested.</dd>

        <dt><b>INVALID</b></dt>

        <dd>The problem described is not [% terms.abug %]</dd>

        <dt><b>WONTFIX</b></dt>

        <dd>The problem described is [% terms.abug %] which will never be 
        fixed.</dd>

        <dt><b>DUPLICATE</b></dt>

        <dd>The problem is a duplicate of an existing [% terms.bug %]. Marking 
        [% terms.abug %] duplicate requires the [% terms.bug %]# of the 
        duplicating [% terms.bug %] and will at least put that [% terms.bug %] 
        number in the description field.</dd>

        <dt><b>WORKSFORME</b></dt>

        <dd>All attempts at reproducing this [% terms.bug %] were futile, 
        reading the code produces no clues as to why this behavior would occur. 
        If more information appears later, please re-assign 
        the [% terms.bug %], for now, file it.</dd>

        <dt><b>MOVED</b></dt>

        <dd>The problem was specific to a related product 
        whose [% terms.bugs %] are tracked in another [% terms.bug %] database. 
        The [% terms.bug %] has been moved to that database.</dd>
      </dl>
    </td>
  </tr>
</table>

<h2><a name="bug_severity">Severity</a></h2>
This field describes the impact of [% terms.abug %]. 

<table>
  <tr>
    <th>Blocker</th>

    <td>Blocks development and/or testing work</td>
  </tr>

  <tr>
    <th>Critical</th>

    <td>crashes, loss of data, severe memory leak</td>
  </tr>

  <tr>
    <th>Major</th>

    <td>major loss of function</td>
  </tr>

  <tr>
    <th>Minor</th>

    <td>minor loss of function, or other problem where easy
    workaround is present</td>
  </tr>

  <tr>
    <th>Trivial</th>

    <td>cosmetic problem like misspelled words or misaligned
    text</td>
  </tr>

  <tr>
    <th>Enhancement</th>

    <td>Request for enhancement</td>
</table>

<h2><a name="priority">Priority</a></h2>
This field describes the importance and order in which [% terms.abug %]
should be fixed. This field is utilized by the
programmers/engineers to prioritize their work to be done. The
available priorities range from <b>P1</b> (most important) to 
<b>P5</b> (least important.) 


<h2><a name="rep_platform">Platform</a></h2>
This is the hardware platform against which the [% terms.bug %] was
reported. Legal platforms include: 

<ul>
  <li>All (happens on all platforms; cross-platform [% terms.bug %])</li>

  <li>Macintosh</li>

  <li>PC</li>

  <li>Sun</li>

  <li>HP</li>
</ul>
<b>Note:</b> When searching, selecting the option "All" does not 
select [% terms.bugs %]
assigned against any platform. It merely selects [% terms.bugs %] that are
marked as occurring on all platforms, i.e. are designated "All". 

<h2><a name="op_sys">Operating System</a></h2>
This is the operating system against which the [% terms.bug %] was
reported. Legal operating systems include: 

<ul>
  <li>All (happens on all operating systems; cross-platform
  [% terms.bug %])</li>

  <li>Windows 95</li>

  <li>Mac System 8.0</li>

  <li>Linux</li>
</ul>
Sometimes the operating system implies the platform, but not
always. For example, Linux can run on PC and Macintosh and
others. 

<h2><a name="assigned_to">Assigned To</a></h2>

<p>
This is the person in charge of resolving the [% terms.bug %]. Every time
this field changes, the status changes to <b>NEW</b> to make it
easy to see which new [% terms.bugs %] have appeared on a person's list.</p>

<p>
The default status for queries is set to NEW, ASSIGNED and
REOPENED. When searching for [% terms.bugs %] that have been resolved or
verified, remember to set the status field appropriately. 
</p>

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